Política de reembolso
Refund Policy
Consumer’s Right of Withdrawal
You have the right to dissolve a purchase agreement without stating reasons during a reflection period of thirty (30) calendar days after receiving the product (in the event of several products in a single order: after receiving the last product).
This right of withdrawal shall exclude the following:
- Products manufactured according to consumer's specifications, which have not been manufactured and which are being manufactured based on Consumers’ individual choices or decisions, or which are intended for a specific person, including all embroidered products;
- Sealed products that may not be returned due to health-protecting or hygienic measures and whose seal has been removed after delivery;
- Products which, due to their nature, have irreversibly been mixed with other products upon delivery;
Return Process
Within thirty (30) days after revoking the right of withdrawal, the consumer shall ship back the product at his costs, or hand it over to the Seller, including any accessories, in original condition to the extent reasonably possible, while observing the Seller’s instructions.
Refund Process
If the consumer has paid an amount, the Seller shall proceed with the refund as soon as possible, however within thirty (30) calendar days after reshipment or after the right of withdrawal has been revoked.